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Returns Policy

We operate a 14 day returns policy (including bank holidays and weekends). You must return the goods back to us in its original state and packaging within 14 days, which starts from the day delivery was made to your nominated delivery address. If you return something outside of the returns period, your items will not be accepted.

The returns process for a discounted "final sale" item differs from our normal returns process for 'full price' items. You may immediately exchange these items for a different size, colour, or product to the same value; otherwise you will be automatically issued with a credit note. You are entitled to a full refund on "final sale" items; however, there are a few extra steps you must follow to enable that to happen. Under the Consumer Contracts Regulations, you have the right to a full refund on all "final sale" items if the terms of withdrawal are met in full and without exception. You are responsible for returning items back to Two Ruffles, with the exception of where Two Ruffles is responsible for the reason for return. That may include: sending the wrong product, size or colour.

All returns need to be unworn and as new (with any security ribbons and labels intact). All items must be kept in the protective bags they arrived in. 

Please contact us if you are unsure.  All returns must be posted to 77 Westmount Close. KT4 8FL.

Two Ruffles is not responsible for any loss or damage or any returns made. Please keep hold of your postage tracking as your returns will not be tracked by Two Ruffles.

You can inform us when you return an item on, and we will keep in touch with you throughout the return process. You will receive an email once we receive your returns and another once the refund has been processed.

Refunds are issued within 15 working days from receipt, and you will receive an email once your refund has been processed. If your refund is valid, you will be refunded to your original method of payment.

All returns are monitored to ensure that they are sent back to us unworn and in a re-saleable condition. If you send your order back in an unsuitable condition, we will not be able to issue a refund, and the item will be returned to you.